Bunsen & Moss is an independent practice in Lethbridge. We look after the computers, the backups and the data security of small organizations across the region, and we explain what we are doing in words you can repeat to your board.
We come to your building and work on the problem where it lives. No dropping equipment off in the city, no waiting a fortnight for it to come back, no describing a fault down the phone to somebody who has never seen your setup. For an office in Taber or a library in Cardston, that is usually the difference between fixed this week and fixed whenever somebody can get out.
Four services. Most organizations start with one and add the rest over time, which is the order we would recommend anyway.
We assess your systems against a recognized framework and hand you a plain list of what is wrong, ranked by how much it actually matters, with what it takes to fix each item. The result is a roadmap you can put in a budget, not a report you file and forget.
Day to day support for the people who use the computers, with monitoring that catches problems while they are still small. When something does break, you call a person who already knows your setup.
Backups proven by actually restoring them, because a backup nobody has ever restored is a hope rather than a plan. When hardware fails we recover what can be recovered, and arrange specialist cleanroom recovery when a drive needs one.
We drive out. Some problems cannot be solved through a remote session, and some organizations would simply rather deal with someone standing in the room.
Every finding gets a severity and a sentence anyone on your board can read. Nothing is written to frighten you into buying something. The rows below are an illustration of the format, not anybody's actual results.
One administrator password, unchanged in four years, also used on a public service.
Backups have run nightly for two years and have never once been restored to check.
Front desk staff share a single login, so the record of who did what is not reliable.
Router firmware is two releases behind. Worth doing at the next scheduled visit.
Two accounts belong to people who left. Kept deliberately for records retention.
Critical means act today. High means inside thirty days. Low means housekeeping. Informational means no action at all, noted so nothing goes unexplained.
No charge and no pitch. We look at what you have and you tell us what keeps going wrong.
A fixed price review against a named framework, with findings ranked the way you saw above.
Yours to keep, and to hand to somebody else if you would rather. No lock in, no hostage taking.
Usually between five and fifty people, often with nobody on staff whose job is technology, and frequently holding information about the public that has to be looked after properly.
Outside that circle it is still worth a phone call. We would rather tell you honestly whether the drive makes sense than quote you for it.